1.1. If you wish to book a taxi, minicab, minibus or coach via this website, You must agree to the terms below as the exclusive basis which governs such booking and must tick the "I agree to Taxicode International B.V.Terms & Conditions". If you are booking on behalf of someone else, by clicking "I agree to Taxicode International B.V.Terms & Conditions", You are representing that You have their authority to accept these terms and conditions on their behalf.
2.1. In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:
2.1.1. "Agreed Pick-Up Point" the appointed place for You to be picked up by supplier as set out in the Details.
2.1.2. "Agreed Time" the appointed date and time for You to be picked up by the supplier as set out in the Details.
2.1.3. "Booking" the booking of a Minicab effected via this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.
2.1.4. "Supplier" the Private Hire Operator, Minibus or Coach company with whom You place the Booking.
2.1.5. "Suppliers T&C" the terms and conditions of the supplier which in addition to these Terms govern the Booking and (Trip).
2.1.6. "Card" the credit, debit or charge card You use when making the Booking.
2.1.7. "Cash" the payment You make for the Fare to the supplier and/or its Driver.
2.1.8. "Bacs" the payment you make via a bank transfer for the Fare to the supplier and/or its Driver.
2.1.9. "Card Costs" are the charges due to the credit card companies used by You to pay for the Trip
2.1.10. "Details" the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.
2.1.11. "Fare" the fee paid by You for the Quote You accept.
2.1.12. "Goods" any goods carried in a vehicle which are booked via this Website.
2.1.13. "Trip" the journey You wish to make from the pick-up address to the drop-off address provided by You.
2.1.14. "Licensing Authority" any regional or national licensing authority responsible for licensing the operation of taxi, minicab, minibus or coach companies.
2.1.15. "Particular Requirements" any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.
2.1.16. "Passenger" any passenger carried in a Minicab which is booked via this Website.
2.1.17. "Personal Data" the details which You provide regarding Your physical and email addresses, telephone number and Card details.
2.1.18. "Quote" a fixed price quote that You receive via the Website for the Trip.
2.1.19. "Terms" these terms and conditions between Taxicode International B.V.and You.
2.1.20. "You" means the person who enters Details.
2.1.21. "Minicab" is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.
2.1.22. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.
3. USE OF WEBSITE
3.1. In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so.
3.2. You hereby warrant to Taxicode International B.V.that You are at least eighteen years of age and legally able to make the Booking.
3.3. Taxicode International B.V.does not guarantee that it will be able to fulfill Your requirements and reserves the rights to refuse any Bookings which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.
4.1. When You enter the details of the Trip, Taxicode International B.V.will endeavour to provide You via the Website with Quotes from suppliers that are able to fulfil Your requirement. The Quotes are the current special "one off" offers available from suppliers, which are only available at the time of making Your Booking.
4.2. It is Your responsibility to ensure that Your Details are correct. When You make a Booking, this constitutes an offer which Taxicode International B.V.may or may not accept. Your Booking is not confirmed until you see the confirmation screen on the Website.
4.3. In the event, you need to amend or correct a booking you must contact Taxicode International B.V.directly. A £10 admin fee will be charged on all booking amendments. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested minus the £10 admin charge. This charge will be applied to your original payment method.
4.4. Taxicode International B.V.cannot confirm the ability of the supplier to accommodate any Particular Requirements and in the event that You have such Particular Requirements You should not use this Website but instead make alternative travel arrangements that address your Particular Requirements.
4.5. Taxicode International B.V.reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.
5.1. If booking with the ‘Pay by Card’ option, You agree to pay the Fare at the time You make Your Booking. If booking with the ‘Pay by Cash’ option, You agree to pay the Fare to the supplier’s Driver. If booking with the ‘BACS’ option, You agree to pay the Fare to the supplier’s bank account. If booking with the ‘Credit Balance’ option, You agree to pay the Fare to Taxicode International B.V’s nominated bank account.
5.2.When paying by card you agree to Taxicode International B.V.using an authorisation token on your card to allow us to charge your card in event of any amendments to your booking. Taxicode International B.V.will not store any of your card details.
5.3. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 7 of these Terms.
5.4. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Taxicode International B.V.will not be able to fulfill Your Booking.
5.5. Taxicode International B.V.will provide You with a receipt for Payment by email to the email address you registered with the booking.
5.6. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the supplier may charge you extra, which you must pay them directly for. If You wish to give a tip to the MiniCab driver, You should do so directly at your own discretion.
6.1. Neither Taxicode International B.V.nor the supplier is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.
7. CANCELLATION OF BOOKINGS AND REFUNDS
7.1. Cancellations must be made by you using our website. You will be entitled to a refund, depending on when you cancel your Booking, as follows: (i) If you cancel your booking more than 30 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 55% of the value of your booking. (ii) If you cancel your booking between 11 days to 30 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 25% of the value of your booking. (iii) If you cancel your booking between 2 days to 10 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 10% of the value of your booking. (iii) If you cancel your booking on the same day or the day before to the date on which you use the first Service confirmed in your Booking, you will not be entitled to any refund. In the event you cancel your booking directly with the transport provider, we will email you asking you to confirm your cancellation. You will need to confirm your cancellation using the links sent to you in the email.
7.2. Customer who paid a deposit will be refunded or charged depending on the amount due as per condition 7.1
7.3. In the event that the supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time - or within 30 minutes if the pick-up point is an airport - and You do not use the supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.
7.4. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the supplier's discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the supplier.
7.5. In the event that you do not wish to use the Services for any reason and do not cancel the Booking using the website or by contacting Taxicode.com, no refunds will be provided.
7.6. In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund.
7.7. For pre-paid bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).
7.8. Customers with credit accounts or account balances will be exempt from cancellation charges.
8. WARRANTY AND LIMITATION OF LIABILITY
8.1. The supplier has warranted to Taxicode International B.V.that it is licensed by the appropriate Licensing Authority(ies)
8.2. Taxicode International B.V.shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by the supplier or otherwise in connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by the supplier You agree to make such claim directly against the supplier.
8.3. Taxicode International B.V’s aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500.
8.4. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.
8.5. Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit the supplier's liability for death or personal injury arising out of its negligence.
8.6. Any estimated trip times and times of arrival presented by Taxicode International B.V.on its Public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, You agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies You might have.
8.7. Taxicode International B.V.may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Taxicode International B.V.does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.
8.8. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.
9.1. The supplier reserves the right within its reasonable discretion to terminate the Trip, if You or Your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither Taxicode International B.V.nor the supplier accept liability for any extra costs incurred by you/or your party as a result of the supplier doing so.
9.2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.
10. LIMITATIONS AND EXCLUSIONS
10.1. The supplier shall not undertake the carriage or delivery of:
10.2. money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.
10.3. any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
10.4. any goods or property (of whatsoever nature) which may deteriorate in transit.
10.5. the supplier shall have no liability whatsoever for loss or damage, however arising in relation to the clause 10.1 of this agreement.
10.6. Without prejudice to the provisions of clause 10.1 the supplier shall not in any event be liable directly or indirectly for:
10.7. consequential loss (whether for loss or profit or otherwise) and/or
10.8. loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the supplier and/or its employees and/or agents or arising otherwise howsoever.
10.9. Without prejudice to the generality of clauses 10.1 and 10.2 in particular the supplier shall not be liable for any loss and/or damage arising directly or indirectly from:
10.10. breakdown, accident, adverse weather conditions
10.11. any act or omission on the part of the Customer.
10.12. any clause, act or circumstance beyond the control of the supplier (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).
11.1. If You have any complaint in respect of the service provided by the supplier, You agree to first contact Taxicode International B.V.directly (by the phone or email) to resolve this within 72 hours of the Agreed Time.
11.2. Before raising your complaint to the supplier, you agree to notify Taxicode International B.V.thereof via the form on the Contact Us page or by email to email@example.com within 72 hours of the Agreed Time. In the event that You fail to do so, any claim You might otherwise have shall be invalidated.
13.1. These Terms shall form the entire agreement between the parties and supersede any previous agreement and (save so far as expressly preserved hereby) representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by Taxicode International B.V.in entering into this agreement.
13.2. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.
13.3. All notices to Taxicode International B.V.shall be given by You in writing to firstname.lastname@example.org
13.4. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof.
13.5. These Terms and Your agreement with Taxicode International B.V.shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of Taxicode International B.V.to submit any dispute hereunder to the jurisdiction of the courts of England but nothing herein shall prevent Taxicode International B.V.from taking proceedings against You in any other court of competent jurisdiction.