Booking

How can I change my booking date or time or update luggage details and/or booking notes?
Upon confirmation of your booking, you will have been sent an email which includes the contact details of your designated transport operator. To amend or ca...
Mon, 26 Mar, 2018 at 3:49 PM
How do I know you have availability?
We have a network of over 1000 operators, if we are unable to supply the vehicle in the first instance, we will be able to book the journey with one of our o...
Fri, 28 Jul, 2017 at 8:48 AM
How do I provide feedback?
When your journey has been completed, an email will be sent to you for feedback on both the operator and the driver.  The feedback you provide will be helpfu...
Fri, 28 Jul, 2017 at 8:48 AM
How long will the driver wait for me?
A 15-minute wait is included for all standard pickups. A 45-minute wait is included for airport pickups (unless otherwise stated). Even if your driver has a...
Tue, 1 Aug, 2017 at 10:14 AM
How much time do I need to leave from my flight landing to booking a taxi?
The time can vary quite a lot depending on which airport and the time of day. We recommend that you book for 30 to 45 mins after you land. Please remember to...
Fri, 28 Jul, 2017 at 8:48 AM
How much waiting time do I get with additional pickup and drop offs?
Five minute of waiting time is the general for one pick up. Please be advised that the driver may charge extra if this is exceeded. These costs are at the di...
Fri, 28 Jul, 2017 at 8:48 AM
How will I receive confirmation of my journey?
When booking online, you will receive two separate emails. The first email confirms we have successfully received your payment, and we are in the process of ...
Fri, 28 Jul, 2017 at 8:49 AM
I am going to need a wheelchair accessible vehicle/ Child seat. How can I ensure my travel requirements are met?
As you create your booking with us, you will be given the opportunity to include some detailed booking notes so the taxi company can be made aware of your...
Fri, 28 Jul, 2017 at 8:49 AM
I have a lot of luggage, will it fit?
It is important that you ensure that the right vehicle has been booked for the journey taking into account the number and size of luggage(s). The best optio...
Mon, 6 Aug, 2018 at 12:41 PM
My booking is not confirmed / I have not received my booking confirmation email
Kindly check your spam folder, If you can't find your email, you can find your booking by logging into your user account or by creating a user account ...
Wed, 28 Nov, 2018 at 11:17 AM